Custom Order Guidelines
PLACING AN ORDER
To begin a Custom Order, you should send us an email with your ideas. A few things to consider and include in the email:
-Style
-Color
-Size/proportions
-Fabric/materials
-Budget range
-Timeframe/deadline
These details can be general at first, but any specifics will greatly help to convey your needs to us. The brainstorming process is an exciting time...once you provide us with a general idea of what you desire, we will start throwing around ideas and generate a clearer vision of the final product. Emails are a great way to begin because it provides a way for you to organize your thoughts and provides us with a hard copy of general data, and we can refer to this during the next step (a phone or video call.) It is very helpful to send a sketch, a photo and/or a link to a website if you have seen something that will help convey your idea to us.
Once we have determined your final design information and have received a 50% non-refundable deposit, we will begin producing your order. The remainder of payment is due upon completion of the item before shipping. Payment in full must be received within one month (30 days) of completion of the order or the deposit is forfeited.
PAYMENT INFORMATION
We accept payment online via PayPal to the email address apopko@aol.com
SHIPPING
We ship via USPS unless a customer specifies otherwise.
If a parcel is returned to us due to improper or insufficient address as keyed into your payment field, we are not responsible for re-shipping charges to you. We use the address information exactly as you type it in, so please take care when supplying this information.
ALL SALES ARE FINAL
All sales are final, whether the item is in stock or custom ordered. In the event that there is something dreadfully wrong with your order upon receipt, please contact us within 3 days and we will rectify the situation, but please do not ship the item back without contacting us first. Unauthorized returns will be refused.
To begin a Custom Order, you should send us an email with your ideas. A few things to consider and include in the email:
-Style
-Color
-Size/proportions
-Fabric/materials
-Budget range
-Timeframe/deadline
These details can be general at first, but any specifics will greatly help to convey your needs to us. The brainstorming process is an exciting time...once you provide us with a general idea of what you desire, we will start throwing around ideas and generate a clearer vision of the final product. Emails are a great way to begin because it provides a way for you to organize your thoughts and provides us with a hard copy of general data, and we can refer to this during the next step (a phone or video call.) It is very helpful to send a sketch, a photo and/or a link to a website if you have seen something that will help convey your idea to us.
Once we have determined your final design information and have received a 50% non-refundable deposit, we will begin producing your order. The remainder of payment is due upon completion of the item before shipping. Payment in full must be received within one month (30 days) of completion of the order or the deposit is forfeited.
PAYMENT INFORMATION
We accept payment online via PayPal to the email address apopko@aol.com
SHIPPING
We ship via USPS unless a customer specifies otherwise.
If a parcel is returned to us due to improper or insufficient address as keyed into your payment field, we are not responsible for re-shipping charges to you. We use the address information exactly as you type it in, so please take care when supplying this information.
ALL SALES ARE FINAL
All sales are final, whether the item is in stock or custom ordered. In the event that there is something dreadfully wrong with your order upon receipt, please contact us within 3 days and we will rectify the situation, but please do not ship the item back without contacting us first. Unauthorized returns will be refused.
